ETTHICO SERVICES
FOR COMPANIES AND CORPORATIONS
External management of the ethical channel
External management of ethical channels is highly recommended, as it increases objectivity, impartiality and transparency as a third party, outside and independent of the organization, is in charge of receiving and processing complaints. In addition, it represents a great saving for the company in time and money, since it will not be forced to hire a professional to carry out this activity, sometimes very laborious, and which requires great dedication.
External management of the ethical channel
External management of ethical channels is highly recommended, as it increases objectivity, impartiality and transparency as a third party, outside and independent of the organization, is in charge of receiving and processing complaints. In addition, it represents a great saving for the company in time and money, since it will not be forced to hire a professional to carry out this activity, sometimes very laborious, and which requires great dedication.
In this case, our ethical mentors will be in charge of receiving, classifying and managing the complaints, collecting, if necessary, any additional documentation necessary to clarify the facts. Our complaint management system even allows us to chat simultaneously with the informant to request further information without the need for their identity to be revealed.
In addition to receiving and managing complaints, our professionals will be in charge of the design and implementation of the internal policies and processes necessary to regulate the operation of the channel, as well as the training tasks necessary to instruct users about its use and the rights and obligations that assist them.
At the end of each year, our professionals will collect the data and information necessary to prepare statistics and reports on the complaints submitted. These elements are a valid indicator to prove to third parties your commitment to ethics and corporate values.
work process
Presentation of the complaint by the user through the ETTHICO platform
Classification and assignment of reference number to the complainant
Request for additional information if necessary
Processing of the complaint with two possible results:
1. Dismissal and file
2. Internal investigation recommendation
Information to the complainant and the organization of the result
Internal management of the ethical channel
If you choose to internally manage your complaints channel, your organization’s staff will be in charge of receiving and processing complaints in a secure environment. In addition, our professionals will assist you in the design and implementation of the ethical channel that best suits the singularities of your organization.
Internal management of the ethical channel
If you choose to internally manage your complaints channel, your organization’s staff will be in charge of receiving and processing complaints in a secure environment. In addition, our professionals will assist you in the design and implementation of the ethical channel that best suits the singularities of your organization.
This work also entails the development of the channel’s operating policies and processes, which will set out the requirements for its use, as well as the type of issues that can be presented through the ethical channel.
Also in this case, our professionals will provide the necessary training and awareness activities so that the use is made in good faith, in accordance with the internal policies of the organization and does not give rise to abusive practices by users.
Finally, you will have an ethical mentor at all times, who is the person who will assist you and provide support whenever you need it to resolve your doubts or make any change in the characteristics and / or conditions of use of the channel or in internal processes. complaint management.
Elaboration of ethical codes
At ETTHICO we help you create an ethical corporate culture that helps you build an upright, tolerant, transparent and sustainable work environment. Together we will create the code of conduct that best suits your corporate values and your company culture. This code will contain the guidelines and standards of action that should inspire the professional activity of its employees and that should accompany them in their day-to-day life.
Corporate compliance and criminal compliance
At ETTHICO we also take care of the design and implementation of corporate compliance and criminal compliance programs in organizations. In this sense, we are backed by more than 10 years dedicated to the identification and evaluation of business risks in organizations of all sectors and sizes, from SMEs at the national level to large corporations with international presence.
Likewise, in addition to the experience we have in this field, our professionals have nationally and internationally recognized professional certifications that accredit them as great specialists in this highly innovative field.
Compliance audits
The audit of compliance management systems (SGC) constitutes, increasingly, the main tool to ensure that your organization complies with all applicable legal, regulatory and contractual requirements. Additionally, QMS audits serve to identify possible deficiencies or areas for improvement, which will allow us to implement the corresponding corrective actions to make your compliance program more robust and effective.
